Are your products free from Sulphates, Paraben and Silicone?
Answer :
We at Suffderma are extremely focused on making our products clean & free from any kind of harmful chemicals like Paraben, Sulphates(SLS, SLES), etc. We care for our customers and have carefully picked ingredients for our products.We do not use any harmful sulfates like SLS. We believe in only using ingredients that we feel comfortable using ourselves.
Are your products cruelty free?
Answer :
Absolutely! Our products are cruelty free.
Can your products be used as medicated products or for severe hair issues / diseases?
Answer :
Although we do not use any harmful chemicals in our products, however, your safety and well-being are always our top priority. If you have any specific concerns, it's always best to check with your physician.
How do I place my order?
Answer :
Once you are logged in to the website and start answering the questionnaire. Once you are done with it, just select the products of your choice followed by your address & payment preferences.
What are the payment options available?
Answer :
You can choose payment wallet. * (Cash On Delivery) *To avoid COD charges of INR 79.00, we suggest you choose any of the online payment options for seamless & hassle free delivery of your order.
What if I want to make changes in my order after placing it?
Answer :
If you would like to make any changes in your order, please email us at hello@suffderma.com or call us at +91 9930030693 immediately so we can update it for you. However, once the formulation is started, we might not be able to cater any request.
How can I repeat my last order?
Answer :
Your data remains safe with us in your personal account. You can just login using your registered email ID and repeat your order, it will automatically pick your data from your last order.
How much does shipping cost?
Answer :
We offer free shipping on all orders. However, there is a COD convenience charge of INR 79.00 applicable on all COD orders.
How many days will it take for the order to reach?
Answer :
It will take 4-5 days to reach you, depending upon the location.
How can I track my order?
Answer :
Once your Suffderma order left our facility, you will receive an email, SMS and a WhatsApp message with the tracking information included. Also, you can track your order status from you Suffderma account. In case you are not able to track your order, write to us at hello@suffderma.com or call us at +91 9930030693, & we’ll fix it for you.
How do I know my order is being delivered today?
Answer :
On the day of your order delivery you will receive a text and email notification from our shipping partner and the delivery person will contact you for a hassle free delivery. In case you missed the delivery of your order by any chance, we will arrange a second attempt the very next day to deliver it.
Do you ship Internationally?
Answer :
Currently we do not serve internationally. However, we will take on the international market very soon. Hope you can wait!